Our returns and exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full return or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempted from being returned, that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable/exchange items:
Lingerie, Men’s & Women’s Innerwear, and Swimwear
Skincare and Haircare Items
Perfumes and Fragrances (including Deodorants)
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theglossifypk@gmail.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theglossifypk@gmail.com.
Gifts
Gifts or free items are not allowed to be exchanged or returned.
Shipping returns
To return your product, you should mail your product to the address from which you received the product.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
